Refund policy

Delivery

UK Standard Delivery is £3.95.

We aim to deliver UK orders within 2 to 4 working days from the date of order.

For international delivery, please contact us at hello@toyguash.com.

If you’re sending your order as a gift, don’t worry. We never include any pricing information in the parcel.

For any questions, assistance with your order or special requirements, please contact us at hello@toyguash.com.

Returns

For hygiene and resale reasons, we are unable to accept returns on certain items. These include perishable goods such as tea, as well as soap, certain personal care and beauty products.

For all other eligible products purchased through this website, we can offer an exchange, refund or credit note.

To request a return, please contact us at hello@toyguash.com within 14 days of receiving your order. We aim to reply within 48 hours. If you have not heard from us within this time, please check that your email was successfully sent and retain a copy as proof of your return request.

Once your return has been accepted, we will send you instructions for returning your order to our UK address. You will then have a further 14 days to send the items back to us. Items returned without first requesting a return will not be accepted.

To be eligible for a return, items must be unused, undamaged and in their original, resellable condition. We also require a receipt or other proof of purchase.

Unfortunately, we cannot accept returns on gift cards.

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, a full refund, including the original standard delivery charge, will be issued within 14 days of receiving the returned goods.

Refunds will be made to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Customers are responsible for the cost and safe return of their items. We recommend packing your return securely and using a tracked postal service, as we cannot accept responsibility for items lost or damaged in transit as a result of inadequate packaging. Please retain your proof of postage.

For any questions about a return, please contact us at hello@toyguash.com.

Damages and issues

Please inspect your order upon receipt. If an item is defective or damaged, or you have received the wrong item, please contact us within 5 working days of delivery so that we can assess the issue and put it right.

Please include a description of the damage and photographs of the item and its packaging. Keep the item and its original packaging while we investigate the issue.

Please keep the item unused while we investigate the issue.